30-Day Return Window

You have 30 days from the date of delivery to return most items for a full refund or exchange. Items must be unused, in original condition, and in original packaging with all accessories and documentation.

Return Requirements

• Product must be unused and in original condition
• Original packaging and all accessories included
• Proof of purchase (order number or receipt)
• Return initiated within 30 days of delivery

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened headsets or earbuds
• Digital products or game codes
• Items marked as final sale
• Gift cards

How to Return

1. Contact us at support@nextlvlgaming.net with your order number
2. We'll provide return instructions and address
3. Pack item securely in original packaging
4. Ship using a trackable method (you're responsible for return shipping)
5. Refund processed within 5-7 business days of receiving your return

Refund Method

Refunds will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account after we receive and process your return.

Exchanges

If you need a different size, colour, or model, contact us and we'll help arrange an exchange. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at support@nextlvlgaming.net with photos. We'll arrange a free replacement or full refund, including return shipping costs.

Questions about returns?

Contact our support team - we're here to help!